Returns and Refund Policy

We offer refund and/or exchange if the product/s you have received does not fit with your Caravan. We ask that you take care in choosing your product/s as they are custom assembled to your Caravan and keycode (for additional products). If you are unsure, please speak with our team prior to your purchase.

For change of mind, we do charge a restocking fee of $50 plus freight – to cover the cost of making the items originally chosen for purchase (valid within 1 month of purchase).

Your item/s must be unused and in the same condition that you received it.

Return shipping at the cost of the customer.


Shipping Policy

Our turnaround time for orders and shipping is approximately 1 week. We use Australia Post as our shipping carrier and delivery standard is 3 - 7 days.

Our shipping fee is based on weight of your order. Once the order is shipped you will receive tracking information via email (provided you have entered an email on check out for online purchases).

For express shipping options - please speak with the office team at The 1Key Company.